Monway Support

Help for accounts, receipts, promotions, AMOE, privacy, prizes, and business accounts.

General Support

For account access, app issues, receipt questions, notification settings, and general help.

support@monwayportal.com

Privacy Requests

For access, deletion, correction, opt-out, limitation, consent withdrawal, appeal, or consumer health data requests.

privacy@monwayportal.com

Legal Notices

For formal legal notices, compliance questions, intellectual-property notices, or official-rule matters.

legal@monwayportal.com

Before you contact us

For promotion, entry, AMOE, prize, and account issues, the fastest answer is usually in the page that controls the issue.

Official Rules AMOE Instructions Terms & Conditions Privacy Policy Privacy Request Form Privacy Choices

Common support topics

Account access and login

Help with one-time passcodes, account email, profile access, locked accounts, and account recovery.

Receipt submissions

Questions about receipt upload, validation status, rejected receipts, duplicate receipts, merchant matching, or review timing.

Entries and promotion activity

Questions about promotional entries, state pots, caps, activity windows, receipt deadlines, and why an entry status changed.

Read Official Rules

AMOE mail-in entries

Questions about free mail-in AMOE, required information, postmark/received-by deadlines, and entry value for a specific Promotion.

Read AMOE Instructions

Potential winner and prize help

Help with winner notifications, claim steps, verification, tax forms, deadlines, and prize fulfillment status.

Business and merchant accounts

Help with store profiles, authorized users, merchant dashboard access, offers, billing, receipt review, and campaign setup.

Notifications and marketing

Help with email, SMS, push notification preferences, transactional notices, and marketing opt-out instructions.

Manage Privacy Choices

Privacy and account deletion

Use the Privacy Request Form for deletion, access, correction, portability, opt-out, limitation, appeal, and consumer health data requests.

Submit Privacy Request

Technical issues

App crashes, loading problems, QR/link issues, device permissions, camera/photo access, and display bugs.

Report suspicious activity

Report suspected fraud, fake receipts, account abuse, referral abuse, or activity that may affect promotion integrity.

What to include in your message

Identify your account

Include your Monway account email, username if available, and the best reply email. Do not include passwords, full SSNs, full payment card numbers, or unnecessary private documents.

Explain the issue clearly

Tell us what happened, what page or app screen you were using, what you expected to happen, and any error message you saw.

Add relevant details

For receipt issues, include submission date, merchant/store name, and status shown in the app. For promotions, include Promotion name, State Pot, drawing date, or entry reference if available.

Response and processing times

General support: We aim to respond within 1–2 business days, depending on issue volume and complexity.

Privacy requests: Handled under the Privacy Policy and applicable law. Verification may be required before we act.

Prize or promotion issues: Claim deadlines, verification, eligibility, taxes, and the applicable Official Rules control.

Formal legal notices: Send to legal@monwayportal.com with enough detail for review.

Important promotion support notes

No purchase is required to enter or win. Review the Official Rules and AMOE page for free mail-in entry instructions and the rules that apply to a specific Promotion.
Entries may be subject to caps, deadlines, eligibility, verification, and fraud-prevention review. Approved activity, AMOE, and other methods are handled under the applicable Official Rules.
The Official Rules control promotion questions. If app screens, support messages, or summaries conflict with the Official Rules, the Official Rules and Promotion Details control.

Mailing Address

Monway Portal, Inc.
2933 Sunstone St
Las Vegas, NV 89128
USA

Do not mail AMOE entries to this address unless the AMOE page or applicable Promotion Details specifically say to use it.

Policy links

Not emergency support

Monway support is not an emergency service. For urgent safety, medical, law-enforcement, or financial emergency matters, contact the proper emergency service or professional channel directly.